New product development
MLC
Financial services · Product and service innovation
The Challenge
Identify new products or services capable of addressing a projected multimillion-dollar future budget gap.
Our Engagement
BOSA facilitated a hand-picked, cross-functional team of 12 using Blue Ocean Strategy tools to uncover unmet customer needs.
The Impact
The team narrowed 103 insights, ideas and product concepts to four proposals for senior-executive investment review. The divisional CEO at the time described our Board facilitation of the final options as the best he had ever experienced, and the leading four ideas as game changers for the business.
